Mocha Chip Records
Bryan Zive

1775 Drayton Park Court
Columbus, Ohio, 43212

(818) 203-0493


FREQUENTLY ASKED QUESTIONS

1: How do I buy Bryan's recorded original music?

2: How can I acquire notated sheet music or chord sheets of Bryan's music?

3: If I immediately need music to one of Bryan's songs and cannot wait for a songbook to be shipped, how can we find a way to quickly acquire it?

4: When will Bryan be performing at my temple or area?

5: I want Bryan to perform a concert or lead a service at my temple, JCC or camp. How can I get him there?

6: How can I stay up-to-date with Bryan and his music?

7: I enjoy e-mailing and find receiving information easier electronically. Come to think of it, I would like to be on an e-mail list receiving the newsletter, BUCKS club information and special offers for merchandise. How do I arrange for this to happen?

8: I really like Bryan and his music. Does he have a fan club?

9: My CD is damaged, doesn't play correctly or I just want to return it. What is your policy?

10: If my merchandise is proven defective or damaged, how long do I have to send it back to get a refund or a new item?

11: I just ordered a CD from the website. When will it be in my posession?

12: I am making a CD for my congregation, camp, JCC or for personal use and want to use
one of Bryan's songs. What do I do?

-----------------------------------------------------------------------------------------------------------------------------

Q: How do I buy Bryan's recorded original music?

A: You can purchase Bryan's CD anytime by using our convenient online order form located in the music section of the website.

Q: How can I acquire notated sheet music or chord sheets of Bryan's music?

A: There are two ways to acquire sheet music or chord sheets of Bryan's music. If you are a song leader, cantor, soloist or music director, you may request copies of sheet music or chord sheets to be sent directly to you, along with a CD containing the recording of the song (Limit three (3) songs per month). You may also purchase Bryan's official songbook, which contains fully notated music, guitar chord sheets and lyrics which can be found in the music section of the website if you are interested in learning or teaching all of Bryan's music.

Q: If I immediately need music to one of Bryan's songs and cannot wait for a songbook to be shipped, how can we find a way to quickly acquire it?

A: You can email us at info@BryanZive.com and request that a copy of the requested song (s) be either emailed or faxed within 72 hours while your songbook is being shipped.

Q: When will Bryan be performing at my temple or area?

A: You can always visit the Event Dates section or the Homepage on the website for dates, times and venues of every event that involves Bryan.

Q: I want Bryan to perform a concert or lead a service at my temple, JCC or camp. How can I get him there?

A: Bryan loves to perform and lead services and venues all across the United States and Canada. If you want him there, chances are, he'll make it! Visit our Booking section to view all of the various options you can hire Bryan for. If you want a solo act, great! If you want the band, we can arrange that, too. It's all up to you! You can even book Bryan right away by filling out our convenient online booking form. You may also contact us at booking@BryanZive.com with any questions or comments regarding bringing Bryan to your area.

Q: How can I stay up-to-date with Bryan and his music?

A: The answer is simple. Sign up for Bryan's monthly newsletter which has news of Bryan's doings, his life, his music, pictures and descriptions from events and much more! You can sign up by clicking the link on the Homepage. Also, email Bryan at info@BryanZive.com and/or sign our guest book to keep in touch!

Q: I enjoy e-mailing and find receiving information easier electronically. Come to think of it, I would like to be on an e-mail list receiving the newsletter, BUCKS club information and special offers for merchandise. How do I arrange for this to happen?

A: You can e-mail us and get your name and e-mail address added to our list of loyal and incredibly awesome fans!

Q: I really like Bryan and his music. Does he have a fan club?

A: Yes! The BUCKS Club is Bryan's official fan site. You can help spread Bryan's music and get cool merchandise, concert tickets and much more! To learn more or sign up for the BUCKS Club, click here. (All the cool people do it!)

Q: My CD is damaged, doesn't play correctly or I just want to return it. What is your policy?

A: In the very rare event that your CD, song book or other merchandise is damaged or defective, you may return it for either a full refund or a new item. Other returns of merchandise will never be accepted for ANY reason.

Q: If my merchandise is proven defective or damaged, how long do I have to send it back to get a refund or a new item?

A: You have no more than 21 days (three weeks) from the date of purchase (ex: the date merchandise is sent to you) to return merchandise for the refund. No refund is given after the deadline passes.

Q: I just ordered a CD from the website. When will it be in my posession?

A: CD's and other merchandise are usually sent 7-10 business days after payment is made via standard USPS. If you are interested in receiving your merchandise faster, you may use our Fed-EX option for overnight or two business days for additional cost.

Q: I am making a CD for my congregation, camp, JCC or for personal use and want to use one of Bryan's songs. What do I do?

A: Bryan would love for you to use one of his songs for your recording! In fact, he encourages it! The answer is more simple then you probably think. Please fill out Bryan's musical release forms by clicking on the following links: For profitable use, please fill out

Insurance Web Design By Token20